Online chat User
Online Chat User Window shows the information of the agent chat details in terms of Chat user type, number of clients, Chat Start Time and Status Duration.
| Field | Description |
|---|---|
| Process Name | Name of the process used. |
| Agent Name Agent Allocated | Shows Agent name who is allocated to a customer. |
| Customer Name | Name of customer who initiated the conversation. |
| Customer Contact | Contact number of customer. |
| Customer Email | Email id of the customer. |
| Customer Connect Time | Time at which customer connected to agent. |
| Connect Status | Defines whether customer is connected or not. |
| Chat Start Chat End | Duration of Agent-Customer conversation |