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Jodo Configuration Tools to manage business workflows

  • folder icon closed folder iconJodo Admin (to setup business workflows)
    • How to create user
    • How to create a group
    • How to create a process
    • How to create Email template
    • How to create Disposition
    • Skill template
  • folder icon closed folder iconBusiness Campaigns / Processes in Jodo
    • Creating Business Processes (Campaigns) in Jodo
    • Assigning User Teams (Groups) to Campaigns
    • Mapping 3rd Party / External Business applications to Jodo Toolbar
    • Select Predefined Email and SMS workflow actions (Templates)
    • Configuring Jodo Chat
    • Configure Incoming Email handling
    • Configure sending Email in Jodo
    • Configure SMS details in Jodo
    • Configure Voice Traffic handling in Jodo
    • Configure Business Process Permission Details
    • Configure Telecom Channels and Allocation Details
    • Configure Outbound Dialing voice processes
    • Voice Inbound Details
    • Disposition Details
  • folder icon closed folder iconManage Business users (types)
    • User Creation
    • Add User Information
    • Create Password
    • Edit User Details
    • User Contacts
    • User Skill Associate
    • User Group Association
    • Bulk Data Request
    • Bulk User Request Status
    • Group Creation and Management
    • Add New Group
    • Edit Group
    • User Group Associate and Disassociate User
    • Associated Organization
    • View Associated Progress Information
    • Associated Roles
    • Preview Manual Permission
  • folder icon closed folder iconManage Business Data
    • Data Management Overview
    • Session Management
    • Preview Management
    • Add New Project request
    • Reset Call List ->Reset Data Monitor
    • Add Reset CAll List
    • DNC Request
    • Add New DNC Request
    • Import Data
    • Import New Data
    • Callback Management
    • Add New Callback request
    • Delete Session Data
    • Add New Delete Session request
  • folder icon closed folder iconBusiness workflow templates
    • Jodo Workflow Templates Overview
    • Email Workflow Templates
    • Creating New Email Workflow Templates
    • Attaching files in Email workflow templates
    • Disposition Template Page
    • Add Disposition Template Page
    • Add Disposition Master Reason Page
    • Add Disposition Reason Page
    • Edit Disposition Template Page
    • Edit Disposition Master Page
    • Skill Template Page
    • Add Skill Template Page
    • Add Skill Template Detail Page
    • Edit Skill Template Page
    • Edit Skill Template Detail Page
    • Trunk Group Page
    • Add New Trunk group Page
    • Add Trunk Group Template Details Page
    • Edit Trunk Group Template Page
    • Edit Trunk Group Template details Page
    • Recording File Template Page
    • Add New Recording File Template Page
    • Edit Recording File Template Page
    • Script Template Page
    • Add New Script Template Page
    • Add Script Field Page
    • Edit Script Template Page
    • Edit Script Template Field Group Page
    • Edit Script Field Add Group Page
    • Edit Script Add New Field Page
    • Data Display Template Page
    • Add Data Display Template Page
    • Data Display Template Field List Information Page
    • Edit Data Display Template Page
    • Edit Data Display Template Field List Information Page
    • Escalation Template Page
    • Add Escalation Template Page
    • Add Escalation Level Page
    • Edit Escalation Template Page
    • Edit Escalation Level Page
    • screen recording Template Page
    • Add Screen Recording Template Page
    • Edit Screen Recording Template Page
    • SMS Template
    • Add SMS Template
    • Add SMS Text Template
    • Edit SMS Template
    • Edit SMS Text Template
    • IVR Template
    • Add IVR Template
    • Edit IVR Template
    • Time Template
    • Add Time Template
    • Add Time Template Details
    • Edit Time Template
    • Edit Time Template Details
    • Voice Redial Template
    • Add Voice Redial Template
    • Add Voice Redial Template Details
    • Edit Voice Redial Template
    • Edit Voice Redial Template Details
    • Quality Analysis Review Template
    • Add Quality Analysis Template
    • QA Group Template
    • Add QA Group Template
    • Add QA Question Template
    • Edit QA Template
    • Field Mapping Template
    • Add Field Mapping Template
    • Add Field Mapping Template Details
    • Edit Field Mapping Template
    • Agent Threshold Template
    • Add agent Threshold Template
    • Add Agent Threshold Template Details
    • Edit Agent Threshold Template
    • Edit Agent Threshold Template Details
  • folder icon closed folder iconConfigure settings for business operations
    • System Configuration
    • Organisation
    • Add Organization
    • Group Association Dissociation
    • Organisation Template Association Dissociation
    • Edit Organization
    • Skill
    • Add Skill Type
    • Edit Skill Type
    • Add Skill Details
    • Edit Skill Details
    • User Types
    • Edit User Types
    • User Type Privilege
    • Email Account
    • Add Email Account
    • Edit Email Account
    • Source
    • Add Source
    • Add Source Tags
    • Add Tag
    • Edit Tag
    • System Parameter
    • Queue
    • Add New Queue
    • Add Queue Details
    • Edit Queue
    • least Cost Routing
    • Add Least Cost Routing
    • Edit Least Cost Routing
    • Break Logout Reason Management
    • Add break logout reason
    • Edit break logout reason
    • Report
    • Add Report
    • Edit Report
  • folder icon closed folder iconJodo security feature and configuration
    • Access Rights
    • Add New Role
    • Role Function Permission
    • Audit Trials
  • folder icon closed folder iconJodo Quality Assurance tools
    • Quality Management
    • Customer History
    • Process Filtration to Retrieve Recording
    • User/Group wise selection
    • Disposition-Wise Filtration to Retrieve Recording.
    • Voice-Wise Filtration to Retrieve Recording
    • Parameter-Wise Filtration to Retrieve Recording
    • Recording wise Filtration to Retrieve Recording
    • IVR
    • Quality Information
    • Quality Information:Recording Details
    • Quality Information: Evaluation
    • Quality Information: Call Flow
  • folder icon closed folder iconOnline Monitoring of global business ops
    • Online Overview
    • Detailed view of Online business users / teams
    • Routing and traffic management for business processes
    • View telecom ports used in business campaigns
    • Real-time business users
    • Real-time dashboard for ops
    • Data Summary
    • Online chat User
  • folder icon closed folder iconReporting tools for business ops
    • Overview of Jodo report tools
    • Generate reports
    • Exsisting Report
    • Setup schedule to deliver reports
    • Agent Login Summary
    • Agent Status: Break Summary
    • Agent Status: Logout Summary
    • All Jodo reports
    • Abandoned Call Summary
    • ACD Abandoned Call With Queuename
    • Outbound Campaign with dialler report
    • Jodo in-built CRM reports
    • Business users report
    • Chat media reports
    • Email media / traffic reports
    • Jodo Social Media reports
  • folder icon closed folder iconJodo Manage Application
    • Auto Responsive
    • Add auto responsive template
    • Add Quick responsive template
    • Select process
    • Edit or delete auto responsive template
    • Add message
    • View or delete added message
    • Social template page
    • Add Social template page
    • Edit social template
    • Chat Bot template page
    • Add chat bot template
    • Edit chat bot template
    • Email template page
    • Add Email template
    • SMS template page
    • Add SMS template
    • Document Management page
    • Add Document Management template
    • Add Document details
    • Add document mapping details
    • Select process
    • Form script template page
    • URL Template page
    • Add URL template page
    • Webhook configure page
    • Add Webhook configure template
    • Edit Webhook configure template
    • Social Configure Page
    • Add Social Configure
    • Add application details
    • Add user credentials
    • Add Twitter configuration
  • folder icon closed folder iconOnline Monitoring
    • Online Overview
    • Online monitoring
    • Change Status
    • Send Message
    • Barge-in
    • Card View
  • folder icon closed folder iconJodo Admin(How to import data for messenger dialer)
    • Open import data
    • Create new import
    • Fill the required data
    • Import data
    • View Status
    • Status Description
    • Session
    • Session Management
    • Apply the changes
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Jodo Configuration Tools to manage business workflows

  • folder icon closed folder iconJodo Admin (to setup business workflows)
    • How to create user
    • How to create a group
    • How to create a process
    • How to create Email template
    • How to create Disposition
    • Skill template
  • folder icon closed folder iconBusiness Campaigns / Processes in Jodo
    • Creating Business Processes (Campaigns) in Jodo
    • Assigning User Teams (Groups) to Campaigns
    • Mapping 3rd Party / External Business applications to Jodo Toolbar
    • Select Predefined Email and SMS workflow actions (Templates)
    • Configuring Jodo Chat
    • Configure Incoming Email handling
    • Configure sending Email in Jodo
    • Configure SMS details in Jodo
    • Configure Voice Traffic handling in Jodo
    • Configure Business Process Permission Details
    • Configure Telecom Channels and Allocation Details
    • Configure Outbound Dialing voice processes
    • Voice Inbound Details
    • Disposition Details
  • folder icon closed folder iconManage Business users (types)
    • User Creation
    • Add User Information
    • Create Password
    • Edit User Details
    • User Contacts
    • User Skill Associate
    • User Group Association
    • Bulk Data Request
    • Bulk User Request Status
    • Group Creation and Management
    • Add New Group
    • Edit Group
    • User Group Associate and Disassociate User
    • Associated Organization
    • View Associated Progress Information
    • Associated Roles
    • Preview Manual Permission
  • folder icon closed folder iconManage Business Data
    • Data Management Overview
    • Session Management
    • Preview Management
    • Add New Project request
    • Reset Call List ->Reset Data Monitor
    • Add Reset CAll List
    • DNC Request
    • Add New DNC Request
    • Import Data
    • Import New Data
    • Callback Management
    • Add New Callback request
    • Delete Session Data
    • Add New Delete Session request
  • folder icon closed folder iconBusiness workflow templates
    • Jodo Workflow Templates Overview
    • Email Workflow Templates
    • Creating New Email Workflow Templates
    • Attaching files in Email workflow templates
    • Disposition Template Page
    • Add Disposition Template Page
    • Add Disposition Master Reason Page
    • Add Disposition Reason Page
    • Edit Disposition Template Page
    • Edit Disposition Master Page
    • Skill Template Page
    • Add Skill Template Page
    • Add Skill Template Detail Page
    • Edit Skill Template Page
    • Edit Skill Template Detail Page
    • Trunk Group Page
    • Add New Trunk group Page
    • Add Trunk Group Template Details Page
    • Edit Trunk Group Template Page
    • Edit Trunk Group Template details Page
    • Recording File Template Page
    • Add New Recording File Template Page
    • Edit Recording File Template Page
    • Script Template Page
    • Add New Script Template Page
    • Add Script Field Page
    • Edit Script Template Page
    • Edit Script Template Field Group Page
    • Edit Script Field Add Group Page
    • Edit Script Add New Field Page
    • Data Display Template Page
    • Add Data Display Template Page
    • Data Display Template Field List Information Page
    • Edit Data Display Template Page
    • Edit Data Display Template Field List Information Page
    • Escalation Template Page
    • Add Escalation Template Page
    • Add Escalation Level Page
    • Edit Escalation Template Page
    • Edit Escalation Level Page
    • screen recording Template Page
    • Add Screen Recording Template Page
    • Edit Screen Recording Template Page
    • SMS Template
    • Add SMS Template
    • Add SMS Text Template
    • Edit SMS Template
    • Edit SMS Text Template
    • IVR Template
    • Add IVR Template
    • Edit IVR Template
    • Time Template
    • Add Time Template
    • Add Time Template Details
    • Edit Time Template
    • Edit Time Template Details
    • Voice Redial Template
    • Add Voice Redial Template
    • Add Voice Redial Template Details
    • Edit Voice Redial Template
    • Edit Voice Redial Template Details
    • Quality Analysis Review Template
    • Add Quality Analysis Template
    • QA Group Template
    • Add QA Group Template
    • Add QA Question Template
    • Edit QA Template
    • Field Mapping Template
    • Add Field Mapping Template
    • Add Field Mapping Template Details
    • Edit Field Mapping Template
    • Agent Threshold Template
    • Add agent Threshold Template
    • Add Agent Threshold Template Details
    • Edit Agent Threshold Template
    • Edit Agent Threshold Template Details
  • folder icon closed folder iconConfigure settings for business operations
    • System Configuration
    • Organisation
    • Add Organization
    • Group Association Dissociation
    • Organisation Template Association Dissociation
    • Edit Organization
    • Skill
    • Add Skill Type
    • Edit Skill Type
    • Add Skill Details
    • Edit Skill Details
    • User Types
    • Edit User Types
    • User Type Privilege
    • Email Account
    • Add Email Account
    • Edit Email Account
    • Source
    • Add Source
    • Add Source Tags
    • Add Tag
    • Edit Tag
    • System Parameter
    • Queue
    • Add New Queue
    • Add Queue Details
    • Edit Queue
    • least Cost Routing
    • Add Least Cost Routing
    • Edit Least Cost Routing
    • Break Logout Reason Management
    • Add break logout reason
    • Edit break logout reason
    • Report
    • Add Report
    • Edit Report
  • folder icon closed folder iconJodo security feature and configuration
    • Access Rights
    • Add New Role
    • Role Function Permission
    • Audit Trials
  • folder icon closed folder iconJodo Quality Assurance tools
    • Quality Management
    • Customer History
    • Process Filtration to Retrieve Recording
    • User/Group wise selection
    • Disposition-Wise Filtration to Retrieve Recording.
    • Voice-Wise Filtration to Retrieve Recording
    • Parameter-Wise Filtration to Retrieve Recording
    • Recording wise Filtration to Retrieve Recording
    • IVR
    • Quality Information
    • Quality Information:Recording Details
    • Quality Information: Evaluation
    • Quality Information: Call Flow
  • folder icon closed folder iconOnline Monitoring of global business ops
    • Online Overview
    • Detailed view of Online business users / teams
    • Routing and traffic management for business processes
    • View telecom ports used in business campaigns
    • Real-time business users
    • Real-time dashboard for ops
    • Data Summary
    • Online chat User
  • folder icon closed folder iconReporting tools for business ops
    • Overview of Jodo report tools
    • Generate reports
    • Exsisting Report
    • Setup schedule to deliver reports
    • Agent Login Summary
    • Agent Status: Break Summary
    • Agent Status: Logout Summary
    • All Jodo reports
    • Abandoned Call Summary
    • ACD Abandoned Call With Queuename
    • Outbound Campaign with dialler report
    • Jodo in-built CRM reports
    • Business users report
    • Chat media reports
    • Email media / traffic reports
    • Jodo Social Media reports
  • folder icon closed folder iconJodo Manage Application
    • Auto Responsive
    • Add auto responsive template
    • Add Quick responsive template
    • Select process
    • Edit or delete auto responsive template
    • Add message
    • View or delete added message
    • Social template page
    • Add Social template page
    • Edit social template
    • Chat Bot template page
    • Add chat bot template
    • Edit chat bot template
    • Email template page
    • Add Email template
    • SMS template page
    • Add SMS template
    • Document Management page
    • Add Document Management template
    • Add Document details
    • Add document mapping details
    • Select process
    • Form script template page
    • URL Template page
    • Add URL template page
    • Webhook configure page
    • Add Webhook configure template
    • Edit Webhook configure template
    • Social Configure Page
    • Add Social Configure
    • Add application details
    • Add user credentials
    • Add Twitter configuration
  • folder icon closed folder iconOnline Monitoring
    • Online Overview
    • Online monitoring
    • Change Status
    • Send Message
    • Barge-in
    • Card View
  • folder icon closed folder iconJodo Admin(How to import data for messenger dialer)
    • Open import data
    • Create new import
    • Fill the required data
    • Import data
    • View Status
    • Status Description
    • Session
    • Session Management
    • Apply the changes

Online Monitoring

Author: Ritika Raj 515 views

Articles

  • Online Overview
  • Online monitoring
  • Change Status
  • Send Message
  • Barge-in
  • Card View
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