Add IVR Template
An easy interface to add a new IVR template.
| Field | Description |
|---|---|
| Template Name | Allows to associate name to the template. This name can be used to search template and associate template to processes. |
| Flow Description | IVR Flow description can be added in Text Area but it is not a mandatory field. |
| File Name/CFD Flow File | IVR .ini file needed to be browse where CPM Script folder is stored. This .ini file is where we have defined the IVR flow for call routing to Agents. |
| Status | Enabling this option will display the IVR Template while mapping to Process. |