IVR Template
IVR stands for Interactive Voice Response, a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice.
A basic example of an IVR application is an automated attendant or voice menu: callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number.
The automated attendant eliminates the need for a live operator to handle the call.
IVR systems can easily support multiple languages, allowing business to service international markets abroad and multi-lingual customers at home.
IVR template is created and assigned to process in order to automate a routine, repetitive call that would otherwise require the time and effort of an employee.
| Field | Description |
|---|---|
| Active | Shows all the active IVR templates. |
| Inactive | Shows all the inactive IVR templates. |
| All | Shows all the IVR templates. |
| Template Name | It will List down all the created Template Name. It acts as a searching Criteria. |
| Add | It allow the user to create new IVR Template. |
| Search | User can enter the template name and search the template. |
| View | It will list down created IVR Template name. |
| Edit | Allows to Edit the existing Template. |
| Save As | Make a copy of existing Template and save it with a different name. |
| View Process | Allows to view the process to which the IVR template is mapped. |
| View Organization | This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template. |
| Delete | Allows to delete the configured IVR template. |