Voice Redial Template
The use of Voice Redial template is to define the number of attempts and the redial timing for the dialler dispositions, multiple templates can be defined based on the requirement and can be mapped to process. E.g. – No answer – 3 attempts, redial at a duration of 30 mins, Busy – 6 Attempts, redial at a duration of 15 mins
| Field | Description |
|---|---|
| Active | Shows all the active voice redial templates. |
| Inactive | Shows all the inactive voice redial templates. |
| All | Shows all the configured voice redial templates. |
| Add | Allows to add new voice redial template in the system. |
| Template name | Shows the name of the template. |
| Call back | Indicates if the call redial attempts are also defined under the particular template. |
| View | Allows to view the details of the configured voice redial template. |
| Edit | Allows to edit the configured Voice Redial template. |
| Save As | Allows to make a copy of pre configured Voice Redial template. |
| View Process | Allows to view the process to which the Voice Redial template is mapped. |
| View Organization | This allows the user to view the organizations or processes associated to a particular template. User can associate or dissociate any organization from a particular template. |
| Delete | Allows to delete the configured Voice Redial template. |